Shipping policy
Dugout Pros Orders, Shipping, and Delivery Policy
Last Updated: February 25, 2026
This Orders, Shipping, and Delivery Policy (“Policy”) explains our procedures for placing orders, processing, shipping, and delivery of products. It forms part of and is incorporated into our Terms of Service. By placing an order, you agree to this Policy.
We specialize in used, pre-owned, or second-hand baseball bats (and eventually other baseball gear). All orders are subject to the “as is” disclaimers in our Terms of Service.
1. Placing and Processing Orders
• Order Placement: You can place orders through our website https://dugoutpros.com/ by adding items to your cart, providing accurate shipping and payment information, and completing checkout.
• Order Confirmation: Upon submission, you’ll receive an email confirmation with your order details (order number, items, total cost including taxes/shipping, and estimated delivery). This does not guarantee acceptance—orders are subject to review.
• Order Acceptance: We reserve the right to accept, reject, or cancel any order at our discretion (e.g., due to stock unavailability, pricing errors, suspected fraud, or violations of our Terms). If canceled, we’ll notify you and issue a full refund to your original payment method (may take 5–10 business days to process).
• Processing Time: Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Used items may require final inspection before shipment, which could add 1–2 days. We’ll notify you of any delays.
• Stock Availability: All items are subject to availability. If an item is out of stock after ordering (e.g., due to multiple simultaneous purchases), we’ll cancel that portion and refund accordingly.
• Modifications: Once an order is placed, changes (e.g., address updates) may not be possible if processing has begun. Contact us immediately at [your email] with your order number.
2. Pricing and Payment
• Prices are listed in USD and exclude shipping, taxes, and any applicable fees.
• We accept major credit/debit cards (Visa, Mastercard, American Express, Discover) via Shopify Payments, as well as [other methods if applicable, e.g., PayPal, Shop Pay].
• Connecticut sales tax (currently 6.35%) applies to orders shipped within Connecticut or where required by law. We may collect tax in other states based on nexus rules.
• Payment is charged at checkout. No orders ship until payment clears.
3. Shipping Methods and Costs
• Domestic Shipping (US): We ship via reliable carriers such as USPS, UPS, or FedEx. Options (e.g., Ground, Priority, Express) are available at checkout with estimated costs and delivery times.
• Shipping Costs: Calculated at checkout based on item weight/size, destination, and selected method. Costs start at [e.g., $10–$20 for standard bat shipments; customize based on your rates]. Free shipping may be offered on promotions—check site for details.
• International Shipping: We ship to select countries (e.g., Canada, UK). Duties, customs fees, and taxes are the buyer’s responsibility. Costs and times vary—calculated at checkout.
• Shipping Restrictions: We do not ship to P.O. boxes for certain items/carriers. Hazardous materials rules apply (though unlikely for bats/gear).
• Risk of Loss: Title and risk of loss/damage pass to you upon handover to the carrier (for shipped orders) or upon pickup (for local). We recommend purchasing shipping insurance if offered at checkout.
4. Delivery
• Delivery Estimates: Provided at checkout and in confirmation email (e.g., 3–7 business days for standard US shipping). These are estimates only—not guaranteed. Delays may occur due to weather, carrier issues, holidays, or high volume.
• Tracking: Once shipped, you’ll receive a tracking number via email. Track your order on the carrier’s site (e.g., http://usps.com).
• Delivery Attempts: Carriers typically attempt delivery 1–3 times before returning to sender. You may need to sign for certain shipments.
• Undeliverable Orders: If an order is returned due to incorrect address, refusal, or failed attempts, we’ll refund the item price minus original/return shipping fees. Reshipping is at your expense.
• No Liability for Delays or Loss: To the fullest extent permitted by law, we are not liable for delivery delays, lost/stolen packages after carrier handover, or damages during transit (file claims with the carrier).
5. Additional Notes
• Order Issues: For questions or problems (e.g., wrong item received), contact us within 14 days of delivery per our Return/Refund Policy (/return-refund-policy). Do not use the item until resolved.
• Sustainability: We reuse packaging where possible to reduce waste—expect eco-friendly materials.
• This Policy may be updated; continued use of our site constitutes acceptance of changes.
For questions about your order, email info@dugoutpros.com with your order number or visit our Contact Us page.
Thank you for choosing us for your used baseball gear needs—we aim for smooth, reliable service!